Privacy Policy

1. Introduction

This Privacy Policy explains how Pepperose LTD ("we", "us", "our"), a company registered in England and Wales (Registration Number: 06112811), collects, uses, stores, and protects your personal data when you use PDFHelper247.

We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR), the UK Data Protection Act 2018, and the EU General Data Protection Regulation (GDPR) where applicable.

Pepperose LTD acts as the data controller for personal data collected through PDFHelper247. Our registered address is The Maylands Building, Office 42, Maylands Avenue, Hemel Hempstead HP2 7TG, United Kingdom.

2. Data We Collect

2.1 Information You Provide

When you create an account or make a purchase, we may collect:

• Name -- your first and last name as provided during registration.
• Email address -- used for account identification, communications, and order confirmations.
• Country -- used to determine applicable tax rates and legal requirements.
• Order information -- details of your purchase, including transaction ID, purchase date, and amount paid.

2.2 Payment Information

We accept credit cards, debit cards, Apple Pay, and Google Pay. All payment information is processed by our PCI-DSS compliant payment processor. We do not store your full card number, CVV, or other sensitive payment details on our servers. We may retain a truncated card number (last four digits) and card type for reference purposes only.

2.3 Automatically Collected Information

When you visit or use PDFHelper247, we may automatically collect:

• IP address and approximate geographic location.
• Browser type, version, and operating system.
• Device type and screen resolution.
• Pages visited, time spent on pages, and navigation paths.
• Referring URL and search terms used to find our service.

3. Pricing & Purchase Data

PDFHelper247 is offered as a one-time purchase for $19.99 (USD). There is no subscription, no recurring billing, and no auto-renewal. We retain a record of your purchase for accounting, tax, and customer support purposes.

4. How We Use Your Data

We use the personal data we collect to:

• Process your one-time purchase and provide access to PDFHelper247 features.
• Send you order confirmations and important service-related communications.
• Respond to your enquiries, support requests, and complaints.
• Improve, develop, and optimise our services, features, and user experience.
• Comply with legal obligations, including tax reporting and fraud prevention.
• Protect the security and integrity of our service and prevent misuse.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

5. Legal Basis for Processing

Under the GDPR and UK GDPR, we process your personal data on the following legal bases:

• Contract performance -- processing is necessary to fulfil our contract with you when you purchase and use PDFHelper247.
• Legitimate interests -- processing is necessary for our legitimate interests, such as improving our services, ensuring security, and preventing fraud, provided these interests do not override your fundamental rights.
• Legal obligation -- processing is necessary to comply with legal obligations, including tax and accounting requirements.
• Consent -- where we rely on your consent (for example, for optional marketing communications), you may withdraw that consent at any time by contacting us.

6. Cookies & Local Storage

PDFHelper247 uses sessionStorage and localStorage (browser-based storage mechanisms) to maintain your session state, remember your preferences, and provide a seamless user experience.

These storage mechanisms operate locally on your device and do not involve tracking cookies sent to third-party servers. Data stored in sessionStorage is cleared when you close your browser tab. Data stored in localStorage persists until you clear it manually or through your browser settings.

We do not use third-party advertising or tracking cookies. If we use any analytics services, they operate in accordance with this Privacy Policy and applicable data protection laws.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:

• Account data -- retained for the duration of your account and for a reasonable period afterwards to handle any outstanding queries or legal obligations.
• Purchase records -- retained for a minimum of 6 years in accordance with UK tax and accounting requirements.
• Uploaded documents -- files you upload for processing are stored temporarily and are automatically deleted after processing is complete. We do not retain copies of your documents.
• Support correspondence -- retained for up to 2 years after the last communication to assist with any follow-up enquiries.

You may request deletion of your personal data at any time by contacting us at help@pdfhelper247.com. We will process your request in accordance with applicable law.

8. Security

We take the protection of your personal data seriously and implement appropriate technical and organisational measures to safeguard it, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• PCI-DSS compliant payment processing through our payment provider.
• Regular security assessments and updates to our infrastructure.
• Access controls to limit employee access to personal data on a need-to-know basis.
• Encrypted storage for sensitive data at rest.

While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

9. International Transfers

Pepperose LTD is based in the United Kingdom. If you access PDFHelper247 from outside the UK, your data may be transferred to and processed in the UK or other countries where our service providers operate.

Where personal data is transferred outside the UK or the European Economic Area, we ensure that appropriate safeguards are in place, including:

• Transfers to countries that have been deemed to provide an adequate level of data protection.
• Standard Contractual Clauses (SCCs) approved by the European Commission or the UK Information Commissioner's Office (ICO).
• Other legally recognised transfer mechanisms as appropriate.

10. Your Rights

Under the GDPR and UK GDPR, you have the following rights regarding your personal data:

• Right of access -- you may request a copy of the personal data we hold about you.
• Right to rectification -- you may request correction of any inaccurate or incomplete personal data.
• Right to erasure -- you may request deletion of your personal data, subject to legal retention requirements.
• Right to restriction of processing -- you may request that we limit how we use your data in certain circumstances.
• Right to data portability -- you may request a copy of your data in a structured, commonly used, and machine-readable format.
• Right to object -- you may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent -- where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at help@pdfhelper247.com. We will respond to your request within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) or your local supervisory authority.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the effective date at the top of this page and, where required by law, notify you via email or a prominent notice on our service.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of PDFHelper247 after any changes constitutes your acceptance of the updated policy.